FAQs

FAQs

General

What types of cleaning services do you offer?

We provide a range of cleaning services including Commercial Cleaning (offices, gyms, schools, medical facilities), Residential Cleaning (regular, spring, deep, end-of-lease cleaning), and Industrial Cleaning (construction sites, warehouses).

Is your company licensed and insured?

We are fully licensed, insured, and our team adheres to all industry-standard safety protocols, ensuring a safe and professional cleaning experience every time.

Are there any hidden fees?

No, we offer transparent pricing with no hidden fees. You can request a free, detailed quote tailored to your needs.

Are your cleaning staff insured and background checked?

Yes

Do you provide cleaning services on weekends?

Yes, we offer cleaning services seven days a week, including weekends. We understand that not everyone has time during the week, so we’re flexible with our schedule to accommodate your needs.

Do I need to provide cleaning supplies?

No, you don’t have to provide anything. We bring all the necessary cleaning supplies, including eco-friendly products and equipment. However, if you prefer specific products, we’re happy to use those upon request.

Can you clean carpets and upholstery?

No, unfortunately we don’t offer upholstery cleaning services. However, we do offer carpet cleaning!

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How do I ensure I get my bond back after moving out?

We offer specialised end-of-lease cleaning that adheres to the highest standards to help ensure you meet the landlord’s expectations and get your bond back.

What happens if I’m not satisfied with the cleaning?

Your satisfaction is our top priority. If you’re not happy with the service, We’ll come back and re-clean the areas in question at no extra charge.

Our goal is to exceed your expectations and ensure you’re completely satisfied with the results.

How often should I schedule commercial cleaning?

The frequency of commercial cleaning depends on the size of your space and usage. We recommend daily cleaning for high-traffic areas, while other spaces may only require weekly or bi-weekly cleanings.

What measures are in place to ensure safety during cleaning?

All our cleaning professionals are fully trained in safety protocols, including handling hazardous materials and maintaining cleanliness standards compliant with COVID-19 regulations. We follow stringent guidelines to ensure a safe and hygienic environment for all.

Do you clean high-traffic areas like gyms and retail stores?

Yes, we specialise in handling high-traffic areas. We understand the importance of maintaining cleanliness in these environments, especially where hygiene is crucial. Whether it’s a gym, retail space, or medical facility, we’ve the expertise to keep these areas clean and safe for everyone.

Can you customise your cleaning services to fit my business’s needs?

Absolutely. We understand that no two businesses are the same, so we offer completely customisable cleaning plans. Whether you need regular cleaning, deep cleaning, or specialised services like window washing or carpet cleaning, I’ll tailor my services to fit your schedule, budget, and specific needs.

Do you offer same-day or emergency cleaning services?

Yes, we offer same-day cleaning services for those unexpected moments when you need a clean space fast.

Just let us know your situation, and we’ll do our best to accommodate your urgent cleaning needs.

What’s the difference between a regular clean and a deep clean?

A regular clean typically covers routine cleaning tasks such as vacuuming, dusting, and cleaning bathrooms and kitchens. A deep clean goes further, addressing areas that are often neglected in regular cleaning, such as inside appliances, under furniture, and in hard-to-reach places.

How long should I wait before walking on a freshly cleaned carpet?

You should wait about 4-6 hours for the carpet to fully dry before walking on it, depending on the cleaning method used. 

Do I have to sign a contract for recurring services?

No, we don’t require contracts for recurring services. You can schedule our cleaning services on a flexible basis that suits your needs, whether weekly, bi-weekly, or monthly.

Do you offer cleaning services for Airbnbs or vacation rentals?

Yes, we provide cleaning services for Airbnbs and vacation rentals. We offer fast turnarounds to ensure your property is guest-ready, including laundry, linen changes, and restocking supplies.