FAQs

FAQs

General

What types of cleaning services do you offer?

We provide a range of cleaning services including Commercial Cleaning (offices, gyms, schools, medical facilities), Residential Cleaning (regular, spring, deep, end-of-lease cleaning), and Industrial Cleaning (construction sites, warehouses).

Is your company licensed and insured?

We are fully licensed, insured, and our team adheres to all industry-standard safety protocols, ensuring a safe and professional cleaning experience every time.

Are there any hidden fees?

No, we offer transparent pricing with no hidden fees. You can request a free, detailed quote tailored to your needs.

Are your cleaning staff insured and background checked?

Yes

Do you provide cleaning services on weekends?

Yes, we offer cleaning services seven days a week, including weekends. We understand that not everyone has time during the week, so we’re flexible with our schedule to accommodate your needs.

Do I need to provide cleaning supplies?

No, you don’t have to provide anything. We bring all the necessary cleaning supplies, including eco-friendly products and equipment. However, if you prefer specific products, we’re happy to use those upon request.

Can you clean carpets and upholstery?

No, unfortunately we don’t offer upholstery cleaning services. However, we do offer carpet cleaning!

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How do I ensure I get my bond back after moving out?

Our end-of-lease cleaning covers everything real estate agents and landlords usually look for. We work off a detailed checklist to make sure nothing gets missed—and if you’ve got a specific list from your landlord, we’ll go through that too and make sure it’s all ticked off.

What happens if I’m not satisfied with the cleaning?

Your satisfaction matters to us.

That’s why we always give you the chance to inspect the property with us before we leave, so we can fix anything on the spot. But in case something gets missed, just let us know within 24 hours—we’ll come back and re-clean those areas within 48 hours, free of charge. After that, any requests may incur additional charges. We’ve capped the timeframe to keep things fair and efficient for everyone.

How long should I wait before walking on a freshly cleaned carpet?

You should wait about 3-4 hours for the carpet to fully dry before walking on it, depending on the cleaning method used. 

Do you offer same-day or emergency cleaning services?

Yes, we offer same-day cleaning services for those unexpected moments when you need a clean space fast.

Just let us know your situation, and we’ll do our best to accommodate your urgent cleaning needs.

How long does a typical cleaning take?

It depends on the type of service and the condition of the property. For general cleaning, it usually takes around 2–3 hours. End-of-lease cleans are more detailed and can take 6–8 hours with two cleaners. Carpet steam cleaning takes about 1–2 hours, while window cleaning for a standard-size house generally takes 2–3 hours. We’ll always give you a time estimate upfront so you know what to expect.

What’s the difference between a regular clean and a deep clean?

A regular clean typically covers routine cleaning tasks such as vacuuming, dusting, and cleaning bathrooms and kitchens. A deep clean goes further, addressing areas that are often neglected in regular cleaning, such as inside appliances, under furniture, and in hard-to-reach places.

Do I have to sign a contract for recurring services?

No, we don’t require contracts for recurring services. You can schedule our cleaning services on a flexible basis that suits your needs, whether weekly, bi-weekly, or monthly.

Do you offer cleaning services for Airbnbs or vacation rentals?

Yes, we provide cleaning services for Airbnbs and vacation rentals. We offer fast turnarounds to ensure your property is guest-ready, including laundry, linen changes, and restocking supplies.

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