Effective Date: 23/11/2023
Welcome to the Clean Plus Services website. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Introduction
Clean Plus Services Solutions (“we”, “us”, “our”) provides cleaning services, including commercial, residential, and industrial cleaning, as outlined on our website. By using this website and/or our services, you agree to these terms and conditions.
2. Services Offered
We offer a variety of cleaning services, including but not limited to:
- Commercial cleaning (offices, gyms, retail, schools, medical facilities, etc.)
- Residential cleaning (regular, spring cleaning, end-of-lease, deep cleaning, carpet cleaning)
- Industrial cleaning (construction sites, warehouses)
- Additional services such as pressure washing and window cleaning.
Please refer to our service pages for a full list of services.
3. Booking and Payment
All service bookings can be made through our website. By submitting a booking request, you agree to the pricing as indicated.
- Payment Terms: Payment for services is required at the time of booking unless otherwise agreed. We offer secure online payment options.
- Rescheduling: Bookings can be rescheduled or modified online. Please note that any changes must be made at least 24 hours in advance of the scheduled service.
- Cancellations: Cancellations must be made at least 24 hours before the service. Late cancellations may incur a fee.
4. Pricing
Our pricing is transparent and includes no hidden fees. Prices are based on the specific requirements of your booking, which are clearly outlined during the booking process.
5. Service Performance
We aim to deliver the highest standards of cleaning as outlined in your booking. However, Clean Plus Services is not liable for any damage resulting from the cleaning process unless due to proven negligence by our staff. It is your responsibility to secure valuables and inform us of any fragile areas or items.
6. Customer Obligations
Customers must provide accurate information when booking services, including access to the property, and ensure that areas to be cleaned are free from obstructions. Failure to provide accurate information may result in delays or additional fees.
7. Liability
While we strive to provide the best possible service, Clean Plus Services shall not be liable for:
- Loss or damage to property unless caused by our proven negligence.
- Failure to meet any of our obligations where such failure is due to events beyond our control, including natural disasters, accidents, or government restrictions.
8. Insurance
Our cleaners are fully insured. In the event of any incidents caused by our services, please report them within 24 hours so we can address the issue promptly.
9. Health and Safety
We prioritize the health and safety of both our staff and clients. Our cleaners adhere to strict health and safety protocols, especially in sensitive environments such as medical facilities and aged care homes. We use eco-friendly cleaning products to ensure the safety of your space and the environment.
10. Privacy Policy
We collect personal information for the purpose of processing bookings and delivering services. We respect your privacy and will not share your information with third parties without your consent, except as required by law. For more details, please refer to our Privacy Policy.
11. Governing Law
These terms and conditions are governed by the laws of South Australia. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts of South Australia.
12. Amendments
We reserve the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of our services constitutes acceptance of the updated terms.
For more details or specific inquiries, please contact us at info@cleanplusservices.com.au. Thank you for choosing Clean Plus Services for your cleaning needs.